RETURNS & EXCHANGE POLICY

Terms & Conditions

Orders are returnable within 14 days starting from the day the goods delivered to you if they are incorrect, faulty or defective.

  • Return requirements:
    i. The item is incorrect, faulty or defective.
    ii. The item must be shipped back to us within 14 days upon receipt. (as proved by the courier receipt.)
    iii. You have proof of purchase (order invoice number and receipt)
    iv. Item must be in new condition and returned in its original packaging along with all accessories including manuals and free gifts received with it. All packaging must be unused, unmarked and not defaced in any matter.
    v. Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
  • You may contact us through support@vizon.com.my to proceed with the return and we shall replace you with a same new product once your return is valid.
  • Any return/cancellation due to a change of mind will not be accepted.  
  • We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.

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